To address the complaints and grievances of the students pertaining to admissions, registration and scholarships, University has a ‘Grievance Redressal Committee’ constituted under the Office of the Dean of Student’s Welfare. The University also has an I.C.C. (Internal Complaints Committee) for the redressal of grievances related to sexual harassment and violence against women. The Vice Chancellor also constitutes special committees as and when needed. The SC/ST Cell accepts and redresses complaints of students belonging to the SC/ST communities in cases involving discrimination or harassment based on caste. Dean of Students Welfare (DSW) is the Nodal Officer of the committee.

Email id: dsw@ddugu.ac.in
Contact : +91-551-2203098

Mechanism of the GRC-

• Grievance redressal committee (GRC) shall consider only individual grievances of specific nature of students and staff.
• The GRC shall not consider any grievance of general applicability or of collective nature of raised collectively by more than one employee/student.
• Post receipt of the complaint/application the committee will decide on the merit of case regarding scope of further discussion investigation and act promptly.
• The GRC may mediate between complainant and defendant against who the complaint has been made, it required.
• GRC shall consider redressing of grievances within a reasonable time.?
• The cell will give report to the authority about the cases attended to and seek guidance from the higher authorities if required.

Scope :
The students may lodge grievance about any academic and non- academic matters related to -

• Timely issue of duplicate Mark-sheets, Transfer Certificates, Conduct Certificates or other examination and scholarship related matters.
• to dues and payments for various items from the library, hostels and other financial matters.
• certain misgivings about conditions of sanitation, preparation of food, availability of transport, victimization by teachers and any other offensive activity. Procedure for lodging complaint :
• The GRC may mediate between complainant and defendant against who the complaint has been made, it required.
• GRC shall consider redressing of grievances within a reasonable time.?
• The cell will give report to the authority about the cases attended to and seek guidance from the higher authorities if required.

The students can lodge their grievance through online mechanism in the form given below-

Grievance Form